Exchange and Return Policy

CONDITIONS FOR EXCHANGES OR RETURNS

At , your satisfaction is our priority. You can request an exchange or return within 7 calendar days of receiving your order.

The following conditions must be met:

  • The product must be returned in its original packaging .

  • The product must not show any signs of use .

  • All items delivered with the product (labels, manuals, accessories) must be returned.

In accordance with the Consumer Code, the seller is not obliged to accept a return for change of mind regarding the color, size or model , except in the event of a defect.

IMPORTANT: No returns will be accepted if the above conditions are not met.

HOW TO REQUEST AN EXCHANGE OR RETURN:
Email support@posturell.com with the following information:

  • Product name;

  • Order number;

  • Email address used at the time of purchase;

  • Reason for exchange or return;

  • Video or photo proving the defect (if applicable).

Once the information has been verified, we will provide you with the return address and refund the product and delivery costs , if applicable.